Our offices are currently closed.To get in touch please use our enquiry form.
Respite care is available in a variety of formats, such as in-home, visiting, or residential.
Find out more
With so many options available, knowing the right questions to ask can help you find the best home care for your needs.
Find out more
Our carers are right at the heart of everything we do. Learn more about our wonderful care team, and how we support them to provide the very best care, every day.
Providing truly excellent care is about more than meeting daily needs. It’s about building trust, nurturing independence, and supporting people to live life on their own terms.
Our carers go above and beyond to provide outstanding support and companionship, whether delivering expert round-the-clock complex care or simply sharing a cup of tea and a chat.
That’s why we’re committed to supporting them just as much as they support you. By ensuring our carers feel valued, we create an environment where high-quality care can thrive. Because when we have incredible carers, you receive exceptional care.
We recruit, train, and support all of our carers directly. This allows us to maintain the highest standards of care, while ensuring every carer shares the values needed to provide safe, compassionate support. Only 2% of prospective carers pass our recruitment process, including a situational judgement test.
As part of our recruitment process, our carers:
Before joining your home, every carer completes our comprehensive four-day training programme. Taught by in-house experts, it’s designed to assess their practical abilities, as well as their dedication towards delivering high-quality care.
Our training modules include:
Through structured training, we ensure our carers have the knowledge and confidence to provide safe, effective care from their very first placement.
We’re proud of the high standards we set at The Good Care Group. Unlike many traditional care agencies, we recruit and train our carers directly, rather than relying on temporary staff or external providers. This allows us to maintain consistent standards, support our carers properly, and deliver a more reliable and personalised care experience.
| Our carers | Agency carers | |
|---|---|---|
| Access to round-the-clock support, whenever they need it | ||
| Receives face-to-face training before a placement | ||
| A clear career pathway and professional development | ||
| Recruited and trained directly by the provider | ||
| Provides a full DBS check and six months of experience |
I began my journey in live-in care over 30 years ago after a friend suggested I try care work, and I quickly discovered how rewarding it was to make a real difference in someone’s life. Over the years I’ve often supported many clients on long-term placements, which allows me to truly get to know the person I’m caring for. It usually takes a few weeks to understand someone’s routines, preferences, and personality, but once you do, you can adapt your care to help them live the best life possible in their own home. Every client is different, and that’s what makes this role so special. Each person teaches you something new, and I feel grateful for the experiences and relationships I’ve built along the way.
Our in-house training team ensures every carer receives expert, hands-on training during their recruitment process. They guide carers through each module and remain a trusted source of support as they begin their journey with us.
Our carers always have access to their dedicated care managers, who provide expert advice, reassurance, and practical guidance whenever it’s needed.
That means your carer is always backed by a wider team of experts, rather than working alone, ensuring they can deliver care that’s safe, effective, and tailored to your needs.
This approach helps our carers to feel confident in their role and ensures you and your family receive the best support possible.
We are passionate about helping our carers become the very best they can be. To support this, we continually expand our specialist training through a mix of e-learning, virtual learning, and face-to-face courses.
These programmes cover a wide range of health conditions, helping our teams stay at the forefront of best practice in care. This commitment to ongoing learning ensures our carers have the skills needed to support people with complex or evolving care needs.
“Catherine provides truly excellent care for my mum. She has exceptionally high standards, in terms of hygiene, providing a healthy diet and maintaining a positive lifestyle for my mum. She communicates effectively with health professionals and other carers. Ultimately Catherine cares for my mum as if she were her own. Indeed, Catherine epitomises care, it is her vocation without a doubt. We feel very fortunate to have her with us.”
We believe the bond between a carer and the person they support is the foundation of high-quality care.
During recruitment, we take the time to understand each carer – not just their experience, but their personality, interests, and values. This helps us identify individuals who will make a genuine difference in your life.
When arranging care, we use this insight to carefully match carers with clients based on compatibility, shared interests, and specialist experience. The result is a supportive relationship built on trust, familiarity, and understanding.
To talk about your care needs, contact one of our friendly advisors.
Calls from landlines are free.
For many families supporting a loved one living with dementia, the thought of planning a day out can feel daunting. While it’s normal for questions around safety, comfort, and unpredictability to surface, with the right preparation (and a little creativity),
Read more
For 92-year-old Duncan Ferguson, the cheering crowds, the feel of the ball at his feet, and the camaraderie of his teammates aren’t just distant memories. Despite living with dementia, his passion for football remains an integral part of his life,
Read more
Did you know that 58% of people in England would be devastated if they had to move out of their homes? At The Good Care Group, ensuring people of all ages stay in the place they feel most comfortable and
Read more
When considering live-in care, one of the many questions you are likely to ask yourself is “what steps should I take in order to choose a carer who is right for me?” When considering live-in care, one of the many
Read more
Being a carer is an occupation that’s often not fully understood, but most of us will need their services at some point in our lives. Here’s a behind-the-scenes look at what it means to be a live-in carer for Good
Read more
How we are enabling effective prevention and detection of infections within our live-in care service. Image 1 illustrates the different trajectory for a client with a UTI pre and post implementation of urinalysis kits The first key learning from the
Read more
If you are considering live-in for the first time, you might be wondering what you will be expected to provide your carer. When a carer is providing daily assistance in your home, it’s important they have a place to relax
Read more