Nurse-led care

Innovative care technology

Unlike any other live-in care provider, we have our own online care community which gives loved ones and other healthcare professionals up-to-date information on the care being delivered in a client’s home. It enables more effective monitoring, which means that any issues can be responded to efficiently. For a client’s  family, it provides a reassuring window into the care their loved one is receiving. Our carers also use the online community to share ideas and support each other.  It provides a vital connection which is important when remote working. Carers will use the online community so their clients can enjoy time online, which includes video calls with loved ones, so they feel connected.

Improving health outcomes

We are committed to improving health outcomes for all of our clients. To do this, we use our digital technology, vigilance from our care managers and carers, and industry-leading training programmes delivered to our carers. This enables us to measure health outcomes and ensure we manage risk effectively, so that the care we provide is the best it can possibly be. Every year, we measure health outcomes across our services, so that we can quantify the improvements made by our dedicated care team, learn from any errors and continue to deliver the ‘Outstanding’ service we are known for.

Unrivalled falls prevention programmes

Our clients are seven times less likely to suffer a serious injury as a result of a fall than residents living in a residential care home. This is a result of our quality one-to-one care - which just cannot be achieved in even the very best care home - and our effective personalised falls management programmes, which is overseen by our in-house Occupational Therapist.

Reducing Urinary Tract Infections (UTIs)

Our professional carers can perform urinalysis tests. This means they can provide accurate and timely information to GPs, enabling a quick diagnosis and treatment. Because of our proactive monitoring, client outcomes are improved; a TGCG client is twice as likely to receive treatment at home for a UTI than to require emergency or hospital treatment when a urine dipstick test is conducted.

A specialist pathway for palliative care at home

It is the wish of many people living with life-limiting illness or terminal conditions to stay in the comfort and familiarity of their own homes until they pass, yet the percentage of people in the general population who can do that is as low as 19%. By comparison, our approach to one-to-one palliative care at home has enabled 83% of our clients to pass away in the place they love most – their own home.

Effective pressure sore management

Our high-quality home care provided by dedicated and professional carers has seen a significant reduction in pressure ulcers for the third year running - a 36.96% decrease on the monthly average rate this year from the last. With our one-to-one approach, only 1% of clients develop a pressure ulcer in our care each year, compared to 28% in care home settings.

Avoidance of chest infections

By managing highly effective infection control practices, promoting good health and monitoring proactively for signs of ill health, we have been able to reduce incident rates for chest infections resulting in hospital admission year-on-year. In 2023, we observed a 45% reduction in hospital admissions due to chest infections compared to 2020.

Efficient management of medications

Our digital technology and market-leading training are used proactively to effectively support safe administration of medications, which has seen error rates of 6% compared to a 27% error rate in care home settings, which is believed to be higher, as a lot of errors are unreported.

Reducing the use of antipsychotic medication for those living with dementia

The use of antipsychotic medication to treat dementia symptoms has been increasingly challenged over the last ten years, as they have been shown to be harmful for people living with dementia and are at times prescribed unnecessarily. Our Consultant Admiral Nurse oversees the care of anyone living with dementia who is prescribed antipsychotic medication, with a view to reduce the dosage or removing the medication completely if behaviours are managed correctly by the care team. This has resulted in our clients being four times less likely to be prescribed antipsychotic medication than residents of care homes.

Delegated healthcare tasks

Carers that provide complex care for our clients are specially trained by our team of experts to deliver delegated healthcare tasks - care that would usually be delivered by a trained nurse, occupational therapist or physiotherapist. These nursing tasks enable you to receive nurse-led care at home and include:

• Insulin administration
• Catheter flushing
• PEG feeding
• Stoma and urostomy care
• Blood sugar monitoring
• Delivering rehabilitation programmes
• Overseeing prescribed exercise plans

Managing and administering medications

Our professional carers are trained in medications management and use an electronic Medication Administration Record (eMAR) system - the first of its kind to be designed in-house by a UK live-in care provider - to ensure all medications are managed proactively and effectively. This system provides real time warnings, reminders and visibility to all who are involved in an individual’s care.

Companionship as and when you need it

Our carers will provide companionship whilst ensuring your privacy is respected. We ensure that a well-matched carer shares similar values and interests to make life interesting, stimulating and enjoyable, whilst being there for you to support your emotional and psychological needs.

Providing discreet and sensitive personal care

This can include the practical aspects of caring for someone, like bathing, continence care and getting dressed, but also those that promote self-esteem, like having your make-up applied or maintaining facial hair.

Planning and cooking meals

Meals will be planned and cooked according to your choice, preferences and nutritional needs, all served at a time that suits you. And if you want to get involved with cooking your meals or baking as a pastime, we encourage you to be as active as you wish to be.

Facilitating social arrangements

Your live-in carer will gladly help to organise any social events in your home or assist you to access events in your local community or further afield. Equally, if you prefer time alone with your friends and family, we’ll gladly give you the space you need.

Visits out of the home in your local community

Staying in touch with your local community is important for many of our clients, which is why part of your care can involve getting out and about as much as you wish to. It might be to attend local clubs and day centres, to take a stroll around the park, or attending your place of worship - whatever you want to achieve and continue doing, we'll support you to do so.

Each client is given unique access to The Good Care Group Concierge service which clients, their loved ones and carers can use to plan outings and to seek advice about what’s on locally.

Domestic tasks

Keeping on top of housework is something that many take pride in, which is why our carers will take on these duties for you so that your home is kept to the high standards you are used to. They can ensure the washing up is done, bed sheets are changed regularly and the bins are taken out, as well as collecting your weekly shop and doing your laundry.

Caring for your much-loved pet

Carers will be happy to help you look after your pet - whether you have a cat, dog or feathered friend. They can ensure they are well fed and watered, and clean bedding and given the right exercise they need.

If you require specialist care at home for a complex health need, you may be entitled to NHS Continued Healthcare (NHS CHC) funding, which can pay for all or some of the costs of your care. To receive this funding, your needs will need to be assessed by your local Integrated Care Board (ICB), who decides whether you are eligible for additional support and if you have a ‘primary health need’.

To begin the process, you will need to have an initial assessment completed by your GP and sent to your local ICB. You will then be required to complete a more detailed assessment with a team of healthcare professionals, who will find out more about your care needs and any conditions you are living with, along with how severe your needs are and how unpredictable they can be. Once a decision is made about the level of support you require, you will be notified by the ICB.If funding is successful, it will be provided via a personal health budget, which enables you to make decisions about the care you wish to have.

If you are successful in securing funding, it is worth noting that funding is reviewed by the ICB annually, so if your needs decrease because you are receiving good quality care your funding may be at risk and you may have to start funding the total cost of your care.

If you are required to contribute to paying for your care solely or in addition to NHS funding, there are several options you can consider:

• Care fees or immediate needs annuity - tax-free insurance policy
• Equity release - releasing money from your property
• Social care funding from your local authority
• Support from your local authority - council tax exemption
• Other benefits - attendance allowance, pension credit, savings credit

Find out more about financing your care here.