Outstanding CQC rating
One of less than 1% of care providers to get an ‘Outstanding’ rating overall from the regulating body for care in England, the Care Quality Commission (CQC).
- We hold the best possible rating, with ‘Outstanding’ in all five categories.
- We have an ‘Excellent’ rating from Care Inspectorate Scotland.
- We are not a care agency; this means we fully employ, train and supervise our care staff.
- Our regionalised service is led by local care managers across England and Scotland, supported centrally by our team round the clock.
Outcomes focussed
Measurable health and well-being outcomes reviewed annually, which keep clients living in the comfort of their own homes and communities for longer.
- Clients are 39 times less likely to develop pressure sores with our live-in care than a nursing home.
- Only 10% of falls at The Good Care Group (TGCG) resulted in significant injury compared to the 50% in a hospital setting.
- By using Urinary Tract Infection (UTI) testing kits our clients are 2.5 times less likely to be hospitalised.
- TGCG clients are 4.5 times less likely to experience a medication error, compared to care homes.
In-house expertise
A specialist care service led by in-house experts, including a Consultant Admiral Nurse and two occupational therapists.
- Consultant Admiral Nurse, Dr Jane Pritchard, is the lead clinician for clients requiring a nurse-led specialist service, and specialises in the care and management of dementia.
- Advanced training is provided to carers that has been developed with Dementia UK.
- Occupational Therapist, Katrina Burns and Jackie Cooper, oversee all complex care packages where mobility and falls are the main concern.
- Care is responsive by consistently monitoring and managing conditions to meet changing needs.
Award-winning provider
More award wins than any other home care provider during the past 10 years for our service, training programmes and culture.
- Winners of Stars of Social Care Award, Home Care Awards and National Dementia Care Award.
- Consistently leading the field and securing national and regional sector awards, year on year, since the company began in 2011.
- Actively work with the UK’s leading organisations involved in the health and care sector including Homecare Association (HCA) and Independent Doctors Federation (IDF).
- Continually ranked strongly on Glassdoor by our employees.
Recruiting and retaining the very best professional carers
We employ and train carers to the very highest standards:
- Rigorous recruitment process where only 2% of carers who apply are successful.
- Our staff are paid well, supported and rewarded for loyalty and performance.
- Unrivalled training programme that exceeds statutory requirements.
- On-going training and professional development opportunities.
Carefully matched to your carer
Carers matched to your care and support needs with our careful selection process.
- We use effective rotas to consider our carers wellbeing, so they stay with us for longer and provide better quality care.
- Our focus on matching you with the right carers ensures everyone is happy and your physical and social needs are met.
- Your care team really gets to know you and your requirements, giving you consistency of care.
- Experienced care managers work with our carers so they work to the best of their abilities.
Talk to us about your care needs
To talk about your care needs, contact one of our friendly advisors. Calls from landlines are free.